Features of these phones
Restricted vision phones: All Handsets provided by eircom have a raised dot on
the number 5 to help people with restricted vision to find other numbers more easily.
In addition, the eircom dB30 has large push buttons that can be seen more clearly and
a flashing indicator to signify that the phone is ringing.
In addition, all eircom cordless phones have an Illuminated display & keypad
making it easier to see the numbers dialled.
Hands free/loudspeaker phones: All eircom phones offer this facility, with this
feature you don’t need to use the handset at all.
Simply adjust the sound level on the loudspeaker to the volume that you require.
Automatic redial - For customers with limited dexterity or
mobility all eircom phones have speed dial and automatic redial buttons.
This means that you can both, pre-programme the numbers that you use
most often and call the last number dialled without having to re-enter the number.
Inductive couplers and volume control - For hard of hearing customers:
eircom phones have a built-in inductive coupler fitted into the earpiece.
This means that anyone using a hearing aid can select the T-position.
This will enable the caller to hear incoming speech clearly.
In addition, all eircom phones allow you to increase the volume of incoming speech.
Internet services
eircom provide two main categories of Internet access; narrowband, also known as
dial up, and Broadband. To connect to the Internet through either service, please
contact us on 1800 503 303 or order on line.
For free Internet support and help please log on to www.eircom.net/support .
Alternatively you can speak with a Broadband Internet support specialist on
1890 260 260 or a narrow band or dial up internet support specialist on 1550 277 100.
Call charges apply.
Reading bills and other information
On line - view your bill online, this facility enables you to enlarge any page of
your bill for ease of reading. eircom also provide facilities to pay your bill on line
at www.eircom.ie/payyourbill. To pay your bill on line, you must first register
with us online. To register, you must have an email address.
Once you have registered with us you can view, analyse and pay your bill
online by Laser Card, or set up direct debit.
Over the phone - alternatively you can also pay your bill by laser card by phoning
1800 24 1901. In addition you can also listen to your bill balance and the last amount
paid on your bill through an automated service or speaking with an agent.
You can also choose to speak to an agent who will deal with your query,
and can also set up direct debit on your account with out the need for a signature.
Bills in Braille - eircom provides a service for customers who wish to receive their
bills in Braille – all customers have to do is to simply call us free on 1901 and say
"bill enquiry" and then say "other account enquiry". An agent will then ensure that
your bills are dispatched in Braille. In addition, bill payment can be taken over the
phone by Laser Card. Direct Debit can also be set up over the phone without the
need for a signature, making payment easier for customers with limited vision.
Customer support
eircom provides support to customers either on line at www.eircom.ie or over the phone at 1901.
www.eircom.ie
| Online you can avail of the following services: |
 |
View and analyse your bill |
|
Pay us by Laser Card |
|
Set up Direct Debit |
|
Order a product or service |
|
Report a fault or track an order |
|
Avail of great online offers |
1901 - By ringing 1901, one of our customer service representatives will be able to help you with
any query you may have, just follow the prompts. If at any stage you experience difficulty,
just say “help”. If you would like to speak with an agent, just say “agent”.
Remember to have your phone and account number to hand.
Help with Costs
The Telephone Allowance - Many customers are entitled to a monthly telephone
allowance from the Department of Social & Family Affairs. These customers include
all people over 70, regardless of means; those over 66 receiving most social welfare
pensions or allowances such as disability allowance and those over 66 not receiving
benefit but satisfying a means test. To apply for the scheme complete the application
form HB 1 which you can get from your local DSFA office and return it to:
Free Schemes Section, Social Welfare Services Office FREEPOST,
College Road, Sligo. LoCall: 1890 50 00 00 ext 48371 from the Republic of Ireland,
or 00 353 71 914 8371 from Northern Ireland or overseas.
The eircom vulnerable user scheme - If you are currently spending less than €10
(inc VAT) each month on calls you may wish to join the eircom vulnerable user scheme.
This scheme entitles you to the first €5 (inc VAT) worth of calls free.
However, this scheme will not suit you if your bill is over €10 (inc VAT) per month
as call rates double after €5 (inc VAT). For further information, click here
Call packages - eircom provide many call and Internet packages that provide great
value for money – click here for further details.
A Consumer guide for people with disabilities and older people
eircom is an active member of the Disability Forum set up by ComReg
and the NDA in 2007. One of the initiatives of this Forum was to publish
a consumer guide which would inform people with disabilities and older people about
various phone features, phone service, billing information and help with costs.
The guide is available in the following formats - Regular print, Large print, Braille,
Audio and Easy to read.
To access this guide online please click one of the links below:
HTML version English
Accessible PDF version in English
HTML Version As Gaelige
Accessible PDFB version As Gaeilge
Easy to read Version
Click here to view the eircom code of practice for the provision of services to
users with disabilities. |
