Logging your complaint

At eircom we aim to be Ireland's leading class service provider, delivering a comprehensive range of advanced communication products to you our customer. Despite our best efforts from time to time things can go wrong.

In the unlikely event that the level of service we provide you does not meet your expectations, it is important that we hear from you. If you would like to register a complaint, here are a number of different ways you can contact us:

By phone

You can contact our Customer Care team directly on freefone 1800 200 481, 9am - 5.30 pm (Mon - Fri) where you can speak to one of our Customer Care Executives and register your complaint.

The Customer Care Executive will provide his / her own name and provide you with your unique reference number and acknowledge your complaint on the phone.

Our aim is to resolve your complaint to your complete satisfaction. Our Customer Care Executive will resolve your complaint as quickly as possible, preferably during your phone call. If this is not possible we will inform you of the length of time we expect it to take to investigate and resolve the complaint.

By letter

If you prefer to put the complaint in writing, you can send it to the following address:

eircom Customer Care Marketing Department,

5th Floor Telephone House, Marlborough St, Dublin 1.

By fax

If you wish to send us your letter of complaint by fax, you may fax us on 1800 200 480.

By email

You can send your complaint by email. To ensure your complaint is effectively resolved, please ensure you specify the cause of your complaint and provide your eircom account number (located at the top of your bill).